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HELP CENTER

Purchasing an OHM E-Bike

Can I test drive an OHM before buying?

Where and how do I purchase an OHM e-bike?

What types of payment do you accept?

What are the purchase Terms of Service?

Do you have a referral program?

How do you ship your e-bikes and accessories?

How much does shipping cost?

When will my order arrive?

What warranty is offered for bike purchases?

OHM Product Information

What makes OHM different than other brands of e-bikes?

Which electric bike is best for me?

What are some benefits of e-bikes compared to regular bikes?

Can I use an OHM in different environments with different climates and terrains?

Can I use my e-bike as a regular bike? What happens if the battery runs out when I'm on the road?

How can I evaluate e-bike performance?

What is the difference between class 1, 2 and 3 e-bikes?

Is there an age requirement to ride an electric bike?

Why hub motor vs mid drive?

New Owner Information

Where can I download a User Manual?

Where do I find the serial number on my bike?

Service, Maintenance and Repairs

Do you service regular bikes or other brands of e-bikes?

How do I clean my e-bike?

How do I change a flat tire on an e-bike with hub motor?

Is it possible to retro fit new 48V battery on older OHM bikes?

How should I dispose of my old batteries from an OHM?

How is OHM supporting BionX systems?

Returns and Exchanges

Can I exchange e-bikes or accessories?

Can I return e-bikes or accessories for a refund?

Can I return a sale item for a refund?

Can I return a gift for a refund?

Where do I ship my item for refund?

I have shipped and returned my e-bike or accessory to OHM. What is the refund process?